1. Damaged or Defective Products
At TeesKiBaat, we ensure strict quality checks, but if your order arrives damaged due to transit mishandling, you can request a replacement under the following conditions:
- Submit your request within 7 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 7 days will incur reprinting charges.
- If an unboxing video is not provided and we cannot verify the cause, replacements may not be possible.
2. Lost in Transit
If an order is lost during shipping, TeesKiBaat will issue a full refund once the shipping status confirms the item is lost.
3. Delayed Order Delivery
If your order is not attempted for delivery within:
- 15 days (Air Shipping) or 20 days (Surface Shipping), you can either:
- Request a replacement (we will re-ship the product).
- Opt for a refund for the order.
4. Size & Color Issues
- If there is a size or color mismatch, you may request an exchange within 1-2 days of delivery.
- Exchanges are only possible if the product is unused, in original condition, and with packaging intact.
- Please refer to our size chart before ordering to avoid sizing issues.
- Measurement tolerance: A slight variation of ±0.5 inches in apparel products is considered normal and does not qualify for returns.
5. Careful Unboxing
- Customers are advised to unbox carefully to prevent accidental damage with scissors or sharp objects.
- Refunds or replacements won’t be possible if damage occurs due to improper unboxing unless:
- An unboxing video is provided.
- Images of the courier cover and damaged package are submitted.
6. Package Damage at Delivery
- If the package appears visibly damaged upon delivery, customers should note the damage in the courier’s delivery remarks.
- This helps in claiming a refund from the courier service.